HELP & FAQ

Getting Started

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://maidsinpink.launch27.com/login/

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

If you’re within the Calgary and Edmonton and their surrounding areas, absolutely. We do service homes outside of city limits but charge a small travel fee which can be selected under extras on the booking form.

Manage Your Account

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Log into your account at https://maidsinpink.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card.

You can submit a password change request on the customer login page at https://maidsinpink.launch27.com/login/

You can submit a password change request on the customer login page at https://maidsinpink.launch27.com/login/

You can login to your account by clicking on the Login tab at the top right corner of the website, you may also visit the login page by go to https://maidsinpink.launch27.com/login

Pricing & Policies

Some discounts are for first-time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple of reasons why a specific discount code no longer works. Please get in touch if you have any questions.

Log into your account at https://maidsinpink.launch27.com/login/ and you will see any outstanding giftcards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

Trust & Safety

For our regular flat rate cleaning service, we guarantee that our cleaners will leave your place spotless. If for whatever reason you’re not happy, let us know within 24 hours and we promise to send a cleaner out to take care of the problem for free. Please note that our hourly and post-renovation services are not covered by this guarantee.

 

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!